Frequently Asked Questions
Corneotherapy is a systemic approach to skincare that combines customised creams and actives to give our clients an individually tailored skin regimen.
For more info about why we take this approach, head to our About page.
At NZCI we are very-result-driven in our skincare approach, and the products we stock are medical-grade, containing potent active ingredients. Before we provide any skincare from our range, we need to know more about your skin health, skin goals, and past skincare experience.
Only then it would be safe to prescribe and tailor the ultimate skincare solution to achieve your skin goals.
To make this process seamless for you, the consultation process has been transformed into a beautiful digital experience, that you can access and complete in your own time. After we receive the completed form, one of our clinicians will be in touch shortly to confirm your access.now.
We are the Gold Standard Dermapen-4 Needling treatment provider and we offer all types of O Cosmedics skin therapies, including Enzyme, Bio-white, Oxygenating, and advanced protocols.
Please contact us for more details if you have any questions.
Home care makes up over 70% of your skin health. Our experts are here to help you customise your home care to achieve your best skin goals. We at NZCI believe less is more; therefore, we will advise you not more than 4 products for a complete professional homecare routine.
You will be surprised, but you will not need to spend a fortune on a full shelf of products to achieve your skin goals!.
All products are cruelty-free.
Retinol (Vitamin A), BHA (beta-hydroxy acids: benzoyl peroxide and salicylic acid).
Please, consult your doctor before starting any nutrition supplements if you are pregnant or breastfeeding.
Although we don't sell products containing these ingredients, we will leave this for your information. Ingredients such as parabens (preservatives), phthalates (artificial fragrance), or oxybenzone (found in chemical sunscreens) are also not recommended during pregnancy and in general, as there is scientific evidence of their harmful effects on metabolic and endocrine health.
The general rule for product shelf life is to use within 12 months after opening.
Saying that it depends on how the product is packaged. The serums and creams that are in airtight pumps do not oxidise and are protected from bacteria through double-dipping, therefore can be used safely for a longer time. Another benefit of air-tight containers is cutting down on preservatives, meaning that you receive a stable formula, but a cleaner and gentler on your skin!
Orders & Shipping
After your order is confirmed, you will receive an email with a tracking number and a link to check the delivery status.
All orders are sent with the overnight courier service through New Zealand Post for a flat rate of $9 per order.
In case the order has been sent, and you need to change the delivery address, please follow the link to the tracking that you have received with the order confirmation email.
It will take you to the New Zealand Post website where you will be able to amend the delivery instructions.
Please, complete our online Skin Journey consultation form and one of our clinicians will be in touch shortly to confirm your access. This is a crucial step in obtaining the prescription for our medical-strength product range..
You help increase the biodiversity of New Zealand with each order.